Available for strategic collaborations

Building growth engines with data, strategy & AI .

Customer Value & Data-Driven | Strategy, Innovation & Partnerships
I build growth engines across telecom & digital ecosystems: CVM/CLM, data strategy, AI-driven personalization, partnerships, and product innovation.

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Commercial strategy, growth, and transformation

Leads Customer Value Management & Data-driven initiatives

Builds AI/automation use-cases, digital platforms, and partnerships

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Chantola Im

Phnom Penh, Cambodia

Customer Value & Data-Driven | Strategy, Innovation & Partnerships

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What I do

Strategy • CLM/CVM • Partnerships • Data & BI • AI personalization • Product growth

About

I focus on turning complex commercial problems into measurable outcomes: customer growth, retention, revenue uplift, and scalable operations.

Leadership

Cross-functional execution, stakeholder alignment, delivery rhythm.

Systems thinking

Customer journeys → triggers → NBA → measurement → iteration.

Data & AI readiness

Analytics, experimentation, and automation to scale growth.

Partnerships

Co-building offers & ecosystems with public/private partners.

Skills

A blend of commercial strategy and execution systems.

Customer Lifecycle Management (CLM) CVM & Segmentation Growth Strategy Data Analytics & BI AI Personalization Partnerships & GTM Product Strategy Commercial Governance

Experience

Customer Value & Data-Driven

Telecom / ICT

2025 — Present

Built lifecycle programs (acquisition → retention) with measurable uplift
Aligned data, campaigns, and personalization roadmap across teams
Introduced automation and AI readiness for scalable execution

Commercial Strategy & Strategic Partnerships

Telecom / ICT

2024 — 2025

Led education ecosystem partnerships and digital transformation initiatives
Defined strategic pillars and operating model for growth programs
Built executive-ready business cases and launch plans

Projects

Selected initiatives and frameworks I’ve built or led.

AI + Data-Driven Lifecycle Engine

A practical CLM framework: segments, triggers, next-best-action, and measurement.

CLM CVM Personalization

Digital Ecosystem Partnerships

Partnership playbook for education, payments, and digital lifestyle services.

Partnership GTM Strategy

Modern Self-Care / Super App Concept

UX + platform approach for loyalty, gamification, and service journeys.

UX Product Loyalty

Let’s connect

For partnerships, speaking, or strategic collaboration.

Email Me LinkedIn